Delivery and Returns
- Standard Delivery: Order before 5pm for next day delivery. Orders placed after 5pm will be delivered in 2 days.
- This website delivers to Qatar only.
- If there is no one at the address given who is able and competent to accept delivery of the products, you will have the option to arrange for an alternative delivery date or be given additional information about the collection of the products.
- Standard delivery is charged at 30 QAR. Spend 300 QAR to qualify for free delivery.
- Cash on delivery is free as an exclusive launch offer. COD will be charged at 25 QAR.
- Please note due to health and safety we do not provide returns or exchanges on our products. A return and refund will only be considered if the item(s) are deemed faulty. Please contact our customer care team for refund enquiries.
- Once the product is returned to our warehouse in the required condition, we treat the refund directly through the payment method used for placing the order.
- If you paid by credit card, the value of the products returned will be credited to your card.
- If you paid by cash on delivery, the value of products returned will be transferred to you via bank transfer.
- The refunds can take up to one month to be completed depending on the working process and rules of the courier company and logistics. We thank you for your understanding.
- We reserve the right to reject the return of products which are not returned in accordance with our return policy
- In case you used a promotion code on your order, please note that the value of the promotion code is divided up proportionally among the total number of items on the receipt. In case of return, you will get the refund of the amount paid on the returned item minus the promotion amount applied.
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- Customer may return defective merchandise within 30 days from the date of purchase, upon presentation of the original sale invoice issued by the store.
- Exchange of non-defective merchandise is allowed within 30 days of purchase. Merchandise must be in an unused saleable condition, in original packaging and with original price tag. In case of sealed product, merchandise must still be in sealed condition.
- Value of compensation (exchange, or refund) is that of the initial purchase value.
- Refund is compensated by the same method of purchase.